Frequently Asked Questions
What Insurance do you accept?
We are in network with almost all insurance.
Do you charge hospital pricing for diagnostic testing?
No, most insurance will cover your diagnostic testing with an office visit.
Do I need a referral?
Most insurance do not require a referral. It is up to you to get specifics from your insurance company about referrals.
What is your latest appointment?
What are the Lab’s hours?
The lab is open from 9:00 am to 4:00 pm Monday through Friday. Walk-in anytime.
What should I bring if I’m a new patient?
Your insurance card(s), driver's license, co-payment. If you are not covered by insurance, we offer cash pricing.
Do you offer payment plans? Yes, We offer a wide variety of payment plans.
How early should I arrive for my scheduled appointment?
We ask you to arrive 15-minutes prior to your scheduled appointment time. This allows ample time for check-in and the completion of any necessary paperwork. This is also a courtesy to the patients who have appointments following yours. We want everyone to get their fair share of time with the doctor.
How much am I expected to pay?
Your copay and deductible and any non-contracted usual and customary fees. If you do not have insurance we will set you up for cash pricing.
What do I do if I do not agree with my bill?
If you have any questions about your bill you should contact the billing office at (512) 947-2190
Can my Spouse speak to you about my account?
Due to the Health Information Portability and Accountability Act (HIPAA) we cannot disclose patient information to anyone, regardless of relationship, other than the patient without their consent. You may fill out a release of information form that will allow the doctor's office to speak to the person you designate. Please see our Patient Privacy Notice for more information.
How long will it take to get my lab results back?
That depends on what labs your doctor ordered.
How do I request my records?
You may complete a records request at our office, print a release from the "Printable Documents" portion of the website, or if you are seeing a physician elsewhere they can request the records on your behalf. Make sure you have the name, address, phone and fax number of the place you want records sent to/from. Requests can be faxed to our Medical Records department at 512-327-1102
How long does it take to get my records?
Seven-ten days after we receive the request. Under certain special circumstances that time can be shortened.
How do you notify your patients of lab or test results?
Each patient is required to come in to review their lab results. There is a large volume of labs each day and no way for the provider to call every patient by phone and discuss their labs. It is important for you to know what labs you are having done and what they mean.
Is RF Ablation Painful? Some patients may experience a mild amount of discomfort during their procedure. We try and help alleviate that with a local anesthetic.
Are Vein Procedures covered through my insurance? Almost all cases are approved by insurance.
How long will it take for insurance to approve my vein treatment? it could take anywhere between 5-10 days for approval.
How much will my vein treatment cost? Every insurance varies.